Family Promise is Hiring!


Family Promise of Wake County is currently hiring.  We are seeking a motivated, outgoing, self-starter to be the Case Manager for our Rapid Rehousing and Aftercare programs.  This position has a unique schedule of 10 days on, 4 days off.  If interested, please submit your resume and cover letter to Danielle Butler at [email protected].  Position posted until filled.  See attached job description for more information.

Thank you for your interest.

Job Title: Case Manager – Rapid Rehousing & Aftercare
Reports To: Executive Director
FLSA Status: Exempt
Last Reviewed: 02/05/2019

Summary: This position is responsible for providing client-centered case management services involving a great deal of direct service interaction, partnering with various stakeholders, and system collaboration for our Rapid Rehousing and Aftercare programs. 

Essential Duties and Responsibilities:
1. Case Management
a. General
-Document work in case files (and other methodologies as appropriate, including but not limited to HMIS, spreadsheets, etc.) according to agency protocol, to meet or exceed requirements set by grantors and professional ethics guidelines.
-Document all client contact, including case management meetings, emails, and phone conversations.
-Create mutually agreed upon goals and track/document via goal sheets helping clients accomplish and work towards self-sufficiency.
-Complete monthly budgets with clients and work with client to adhere to the determined budget.
b. Rapid Rehousing
-Complete required NC DHHS Emergency Solutions Grant (ESG) timesheet/billing forms.
-Manage caseload of maximum 15 families.
-Landlord engagement: (1) Recruiting, building rapport, and managing retention of landlords/property managers, (2) Quarterly check in with established landlords/property managers.
-Housing Search & Placement: (1) Meet with clients minimum 2 scheduled times per month, (2) Work with client through consumer choice to determine best options for permanent housing.
-Housing Stabilization: (1) Meet with clients minimum 1 scheduled time per month, (2) Monthly check in to assure rent/utilities are paid.
-Submit financial assistance payment requests to Executive Director in timely manner.
c. Aftercare
-Oversight and coordination of aftercare program, including linking families to community resources while in program and after transitioning to permanent housing. Includes, but not limited to, maintaining Facebook page and facilitating special events.
-Manage caseload of former clients that agree to engage in aftercare services, including at least one face to face scheduled meeting per month.
-Complete monthly check-ins with all clients that have exited during previous year.
-Coordinate and facilitate two events per month; one life skill class and one peer support group.
2. All Direct Care Staff Responsibilities
-Participate in mandatory on call rotation for support to congregations, Day Center volunteers, and residents.
-Participate in rotation of Monday night shifts to provide Day Center coverage and assist volunteers.
-Communicate with host congregations through van sheets, host info, family updates, etc.
-Act as task supervisor to minimum one intern.
-Develop and maintain assigned strategic external partnerships and represent agency at relevant community meetings and events.
-Verify proper and complete data collection on program outputs and outcomes; maintain expertise in NC HMIS use and reporting.
-Attend staff, Board committee, and community meetings as directed. Participate in staff presentations and/or represent agency in community when needed. Cooperate with volunteer involvement, work teams, and donation drives.
*Other duties as assigned.

Qualifications: A bachelor's degree in a human service field or comparable work/life experience required. One year of experience working with populations experiencing homelessness required. Successful experience in human services program delivery and management, especially with families, is primary qualification. Strong assessment skills, case management experience, and the ability to function as part of a team preferred. Proficiency with MS Office tools (Word, Excel) and Google Suite (Gmail, Calendar, Drive) is essential. Ease in data entry in required internet based database required. Fluency or facility in Spanish is a plus.

Working Hours and Conditions:
-Full-time: 10 days on (Monday thru following Wednesday), 4 days off rotation (Thursday through Sunday).
-Required participation in the 24 hour on-call rotation including nights, weekends, and holidays.
-Must be willing to work a flexible schedule, including holidays.
-Position requires a combination of office-based and community-based duties for meeting/events and service delivery.
-Must conduct client home visits.

Other Requirements:
-Valid North Carolina Driver’s License and satisfactory driving record
-Current valid proof of car insurance
-Acceptable background report

Compensation: Competitive salary with generous benefits, 403(b) plan available.

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